αυτή η θέση εργασίας έχει καταχωρηθεί πριν 40 ημέρες και...
0

υποψήφιοι

full time Customer Support Representative

at Forky περιοχή Αθήνα

Περιγραφή:

Forky is a venture backed, fast growing, innovative food company that brings you great food in ~ 10 minutes. We are passionate engineers, chefs and operations people that value fresh ingredients, healthy meals and fast delivery.

Customer Support Representatives are responsible for achieving record customer happiness levels. You ‘ll contribute to operational excellence by overlooking delivery activities using our real-time monitoring panel and by sharing customer insights with marketing & engineering team. You’ll be also providing exceptional support, ensuring that customer inquiries and technical problems are promptly resolved. This is no easy-job, you will be Forky’s voice to the world!

Responsibilities

  • Orchestrate delivery activities using our real-time monitoring panel and ensure that delivery KPIs are met
  • Deliver high-quality customer service and troubleshooting via email, phone and social media while using our real-time control panel
  • Turn unhappy users into Forky evangelists by offering wow customer support
  • Resolve operational issues by synching with operations and drivers team
  • Assist marketing team in on-going online and offline promotions



Απαιτούμενα προσόντα:

As a Forky Customer Support Representative, you must be:

  • Tech-savvy. Forky is a 100% online service, both in web and mobile, so you must feel comfortable dealing with customer requests and operational assignments within a tech environment
  • Skilled at handling multiple requests in a high-pressure environment
  • Effective communicator both over the phone and email
  • Passionate about helping others and offering wow-experiences in a speedy and creative manner
  • Self-motivated. We are heavily investing in our people, so we are only looking for passionate individuals eager to learn from a fast-paced startup


Πρόσθετα προσόντα:

Bonus points:

  • Experience in a tech company or startup
  • Previous experience in customer support or quality assurance
  • Copywriting skills
  • You already are a Forky user!


Η εταιρία παρέχει:
  • Competitive salary based on experience
  • Delicious forky meals everyday
  • Ownership of goals and a direct impact to the business
  • A fun and friendly working environment with sharp and motivated co-workers



« επιστροφή
αυτή η θέση είναι πέτσινη; αναφέρετέ την!   
Πες σε έναν φίλο
καταχωρήθηκε στις 11-01-2015
εμφανίσεις: 1465 φορές