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full time Operations Engineer

at Workable περιοχή Αθήνα

Περιγραφή:

Workable is a venture-backed startup developing recruiting software for SMEs and high-growth tech companies. The company grew tenfold over the past year and continues to grow at a rapid pace.

To support this growth and make sure that we can scale from thousands to hundreds of thousands of users, we are expanding our Engineering Operations team.

As an Operations Engineer, you will be responsible for the following:

  • Investigate and resolve (or recommend solution for) production issues
  • Respond to technical customer questions escalated by the Customer Success team
  • Draft guidelines for and provide training to the Customer Success team, covering new feature functionality and common technical issues
  • Perform root cause analysis for production issues/errors; recommend changes to Product that will reduce future occurrences of errors or improve the customer experience
  • Develop scripts that automatically verify the correct end-to-end operation of integrations
  • Perform any required maintenance operations in relation to third party integrations
  • Contribute to testing of new integration capabilities in the product
  • Implement reports, alerts and KPIs on BI tool, on both business and operational data
  • Monitor BI tool and investigate alerts or unexpected results


Απαιτούμενα προσόντα:

You must have:

  • at least a year of experience as a software developer, or significant exposure to programming at university or open source projects
  • strong working knowledge of databases and SQL
  • a degree in Computer Science (or other engineering subject plus experience in software)
  • fluency in written and spoken English
  • a willingness to learn Ruby on Rails

You must be:

  • diligent and rigorous, able to appreciate quality and deliver it on a daily basis
  • analytical, eliciting actionable insights from data
  • proactive, always thinking about ways to further contribute to the success of the organisation
  • a good communicator, with the ability to express yourself clearly and effectively
  • able to collaborate well in a team environment
  • positive, optimistic and curious


Πρόσθετα προσόντα:

Bonus points for applied experience in ETL, Data Analytics, Business Intelligence, ITSM or ITIL, Operations, Quality Assurance



Η εταιρία παρέχει:

Our goal is to create a company where employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best, and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging workplace and a competitive salary, we are offering:

  • Stock option plan
  • Private health insurance plan
  • Mobile telephony and data plan
  • Free meals, snacks and beverages
  • Workstation hardware of your choice
  • Licenses for the software and working tools of your choice
  • Educational expenses for buying books, online seminars, etc, so long as the educational benefit is related to our work
  • Attendance expenses paid for at least one developer conference or workshop of your choice per year
  • Flexible working hours, ability to occasionally work from home

Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.




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καταχωρήθηκε στις 26-09-2014
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