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υποψήφιοι

full time French speakers – start your career in IT!

at Infosys BPO περιοχή Brno, Czech Republic

Περιγραφή:

We are seeking enthusiastic and fluent French speaking candidates to join our exciting and fast growing project in Brno. Your main task would be to provide first level customer service and IT advisory by phone.
Our client is an American multinational corporation that designs and markets revolutionary consumer IT gadgets and software – laptops, smart phones, music players and many others. They are known worldwide for their advanced IT solutions and excellent design as well as first league customer service.



Απαιτούμενα προσόντα:

• Provide IT support and customer service on smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries
• Be professional and flexible in your communication approach when speaking with customers who have varying levels of computer experience
• Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues
• Achieve call centre metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy
• Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs
• Efficient and positive communication with your team members, customers and other partners
• Cooperation on brand new products development for German speaking market



Πρόσθετα προσόντα:

• Fluency in French language for adequate communication with native speakers
• English language on sufficient level to understand all training materials in both written and verbal format
• Strong communication skills and analytical thinking
• Passion for customer care and IT field
• Ability to work in dynamic situations and achieve goals
• Previous experience in customer service is a strong advantage

- Basic knowledge of databases (such as Oracle, MySQL, MSSQL) – Understanding of basic OOP principals – Ability to work in an international team – Willingness to travel for training to the country according to language specification for 3 – 6 months – Possibility to work in Czech republic – Starting date: IMMEDIATELY



Η εταιρία παρέχει:

• Attractive salary, monthly guaranteed bonus + performance related bonus
• Starting bonus
• Reimbursement of travel costs and 2 months accommodation on arrival for foreign candidates.
• Free language courses, lunch vouchers, social and sports events organized by the company
• Long-term education program of working competence development, including managerial trainings
• Training: You will be trained and certified in the new technologies, and would regularly undergo training on all of the latest updates.




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καταχωρήθηκε στις 16-05-2012
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